Frequently Asked Questions

Everything you need to know about ORLY professional nail care.

Are ORLY products vegan and cruelty-free?

Yes, all ORLY nail polishes and treatments are 100% vegan and Leaping Bunny certified cruelty-free. We do not test on animals or use animal-derived ingredients.

What is the '12-Free' formula?

ORLY polishes are formulated without 12 harmful ingredients commonly found in nail products, including Toluene, Formaldehyde, Dibutyl Phthalate (DBP), and Camphor, ensuring a safer manicure.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We want you to love your color. If you are not satisfied, you can return or exchange products within 30 days of purchase, provided they are in their original packaging.

How do I use the ORLY Breathable line?

Our Breathable treatment + color is an all-in-one formula. It does not require a basecoat or topcoat; simply apply two coats to clean, bare nails for a long-lasting finish.

Do you offer international shipping?

Currently, we ship directly to customers within the United States. For international fans, please check our authorized local distributors listed on our global partners page.