Returns & Exchanges

At ORLY, we want you to be completely satisfied with your professional nail care products. If you are not happy with your purchase, we offer a 30-day return window for items in their original condition.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the pre-paid shipping label provided to ensure safe transit back to our facility.

3

Pack Your Products

Securely package your nail lacquers or treatments in their original packaging to prevent breakage during shipping and attach the return label.

4

Receive Your Refund

After we receive and inspect your return, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing